{"id":90,"date":"2026-02-18T10:31:22","date_gmt":"2026-02-18T09:31:22","guid":{"rendered":"https:\/\/petshine.dofo4530.odns.fr\/?page_id=90"},"modified":"2026-02-18T22:46:30","modified_gmt":"2026-02-18T21:46:30","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/petshine.fr\/?page_id=90","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"\t\t
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Politique de retour et de remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Nous appliquons une politique de retour de 14 jours, ce qui signifie que vous disposez de 14 jours apr\u00e8s r\u00e9ception de votre article pour demander un retour.
Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel vous l\u2019avez re\u00e7u, non port\u00e9 ou non utilis\u00e9, avec les \u00e9tiquettes et dans son emballage d\u2019origine. Vous aurez \u00e9galement besoin du re\u00e7u ou de la preuve d\u2019achat.
Pour effectuer un retour, vous pouvez nous contacter \u00e0 l\u2019adresse suivante : contact@petshine.fr<\/a> .\u00a0<\/p>

Dommages et probl\u00e8mes<\/strong><\/h5>

Veuillez inspecter votre commande d\u00e8s sa r\u00e9ception et nous contacter imm\u00e9diatement si l\u2019article est d\u00e9fectueux, endommag\u00e9 ou si vous avez re\u00e7u le mauvais article, afin que nous puissions \u00e9valuer le probl\u00e8me et y rem\u00e9dier.<\/p>

Exceptions ou articles non retournables<\/strong><\/h5>

Certains types d\u2019articles ne peuvent pas \u00eatre retourn\u00e9s, comme les produits p\u00e9rissables (tels que les aliments, les fleurs ou les plantes), les produits sur mesure (tels que les commandes sp\u00e9ciales ou les articles personnalis\u00e9s) et les produits de soins personnels (tels que les produits de beaut\u00e9). Nous n\u2019acceptons pas non plus les retours de produits dangereux, de liquides inflammables ou de gaz. N\u2019h\u00e9sitez pas \u00e0 nous contacter pour toute question ou pr\u00e9occupation concernant un article sp\u00e9cifique.<\/p>

Malheureusement, nous n\u2019acceptons pas les retours d\u2019articles en promotion ou de cartes-cadeaux.<\/p>

\u00c9changes<\/strong><\/h5>

Le moyen le plus rapide de vous assurer d\u2019obtenir ce que vous voulez est de retourner l\u2019article que vous avez et, une fois le retour accept\u00e9, d\u2019effectuer un achat s\u00e9par\u00e9 pour un nouvel article.<\/p>

D\u00e9lai de r\u00e9flexion de 14\u00a0jours dans l\u2019Union europ\u00e9enne<\/strong><\/h5>

Nonobstant ce qui pr\u00e9c\u00e8de, si la marchandise est exp\u00e9di\u00e9e dans l\u2019Union europ\u00e9enne, vous avez le droit d\u2019annuler ou de retourner votre commande dans un d\u00e9lai de 14\u00a0jours, pour quelque raison que ce soit et sans justification. Comme ci-dessus, votre article doit \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel vous l\u2019avez re\u00e7u, non port\u00e9 ou non utilis\u00e9, avec les \u00e9tiquettes, et dans son emballage d\u2019origine. Vous aurez \u00e9galement besoin du re\u00e7u ou de la preuve d\u2019achat.<\/p>

Remboursements<\/strong><\/h5>

Nous vous informerons d\u00e8s que nous aurons re\u00e7u et inspect\u00e9 votre retour, et nous vous ferons savoir si le remboursement a \u00e9t\u00e9 approuv\u00e9 ou non. Si le remboursement est approuv\u00e9, vous serez automatiquement rembours\u00e9(e) sur votre moyen de paiement d\u2019origine dans les 10\u00a0jours ouvrables. N\u2019oubliez pas que le traitement et l\u2019affichage du remboursement par votre banque ou votre soci\u00e9t\u00e9 de carte de cr\u00e9dit peuvent prendre un certain temps.<\/p>

\u00a0<\/p>

Si plus de 15 jours ouvrables se sont \u00e9coul\u00e9s depuis l\u2019approbation de votre retour, veuillez nous contacter \u00e0 contact@petshine.fr<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Politique de retour et de remboursement Nous appliquons une politique de retour de 14 jours, ce qui signifie que vous […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"yoast_head":"\nPolitique de retour et de remboursement - 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